Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
How to fix “not a valid JSON response” errors
Sometimes when trying to save changes to a WordPress site (usually a post or a page) you may encounter an error that reads “Updating failed….
Caching Issues
Based on recently received technical clarifications, we have identified an issue preventing our builders from being able to clear the Managed WordPress cache on some…
Google Console Error Message
If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…
How to Reset GD cORe
If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…
Images Not Displaying In Safari
Issue: When viewing a website in Safari images appear to be broken, missing or not loading. The problem can occur on iPhone, iPad or any…
Removing Beaver Themer Layouts
Due to an issue with new automation we need to remove Beaver Themer Layouts. These instructions will walk through how to remove them in bulk…
How to fix a Critical Error on a Managed WooCommerce Site
The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…
How to fix missing or broken CSS
If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…
Visual Editor in the PODs fields is not working
Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…
Smush Pro asking for login
If you come across the following message for Smush Pro, or if you notice that pro features are not active, please try the following steps….
GD cORe Update 3.1.1
We have a new update to GD cORe! This Version includes many performance geared updates New Features Added WP-Rocket config Enabled WebP in Smush Adds…
PODs giving an error
If you come across the following error when trying to add a new POD set up, please check to see if the plugin Gravity PDF…
Troubleshooting Critical Errors
What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…
Website Optimization
Before starting optimization you need to update plugins using the outlined process HERE. [Estimated time: 45 minutes] Website optimization is more important than ever for our…
Deactivating Plugins Through the Database
When debugging a WordPress site, we will often have to deactivate all plugins as a part of our troubleshooting measures. The best method to accomplish…
Deleting WP-Members Removes Settings
Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the WP-Members plugin from a site…
How to update plugins
Updating Plugins is a fairly simple task and should always be the first thing you do on any ticket. Follow the steps below to update…
Browser Autoplay Policies
Web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption….
How to Fix Broken Property Slideshows in Optima Express
If you come across a site where the slideshow in the listing used by Optima Express is broken and only shows the first 2 images,…
Troubleshooting Overlapping Product/Post Grids
If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve the issue. Step 1 –…
Troubleshooting Broken Facebook and Instagram Feeds
Starting October 24th, 2020, Facebook is making a change to how they allow content from Facebook and Instagram to be embedded on websites, and this…
Troubleshooting Critical Errors on a Single Page
If you run into a critical error on a single page, please make sure you are doing the following before submitting a Technical Clarification. Step…
Troubleshooting Slow Builds
Let’s discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step 1. Update Plugins and Theme…
Subscribe Form Module Set to Email
If you are looking for basic information about styling and settings, this is not the post for you, please take a look at this guide…