Troubleshooting

If you are having network issues, follow the steps shown in the network troubleshooting flowchart.

How to Reset GD cORe

If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…

Images Not Displaying In Safari

Issue: When viewing a website in Safari images appear to be broken, missing or not loading. The problem can occur on iPhone, iPad or any…

Removing Beaver Themer Layouts

Due to an issue with new automation we need to remove Beaver Themer Layouts. These instructions will walk through how to remove them in bulk…

Internal Only

How to fix a Critical Error on a Managed WooCommerce Site

The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…

How to fix missing or broken CSS

If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…

Visual Editor in the PODs fields is not working

Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…

GD cORe Update 3.1.1

We have a new update to GD cORe! This Version includes many performance geared updates New Features Added WP-Rocket config Enabled WebP in Smush Adds…

PODs giving an error

If you come across the following error when trying to add a new POD set up, please check to see if the plugin Gravity PDF…

Internal Only

Troubleshooting Critical Errors

What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…

Website Optimization

Before starting optimization you need to update plugins using the outlined process HERE. [Estimated time: 45 minutes] Website optimization is more important than ever for our…

Internal Only

Deactivating Plugins Through the Database

When debugging a WordPress site, we will often have to deactivate all plugins as a part of our troubleshooting measures. The best method to accomplish…

Deleting WP-Members Removes Settings

Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the WP-Members plugin from a site…

How to update plugins

Updating Plugins is a fairly simple task and should always be the first thing you do on any ticket. Follow the steps below to update…

Browser Autoplay Policies

Web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption….

How to Fix Broken Property Slideshows in Optima Express

If you come across a site where the slideshow in the listing used by Optima Express is broken and only shows the first 2 images,…

Troubleshooting Overlapping Product/Post Grids

If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve the issue. Step 1 –…

Troubleshooting Broken Facebook and Instagram Feeds

Starting October 24th, 2020, Facebook is making a change to how they allow content from Facebook and Instagram to be embedded on websites, and this…

Troubleshooting Critical Errors on a Single Page

If you run into a critical error on a single page, please make sure you are doing the following before submitting a Technical Clarification. Step…

Troubleshooting Slow Builds

Let’s discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step 1. Update Plugins and Theme…

Subscribe Form Module Set to Email

If you are looking for basic information about styling and settings, this is not the post for you, please take a look at this guide…

Supported Browsers

For the sake of troubleshooting design elements and site functionality on our WDS builds, the following is a list of browsers we will support. We…

Increasing PHP Memory Limit

To allow for increasing memory limit without needing to submit a technical clarification, we are providing a way for each builder to complete the PHP…

How to disable right click/text highlight

NOTE: This should not be done unless the customer is insistent and they have completed all other site changes not including products and posts, as…