Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
GoDaddy Service Outage Status
GoDaddy Status https://status.godaddy.com/ is a useful tool to identify any major outages within GoDaddy services and sites. Expand each heading to view outages with related…
Enabling Subscriptions with GD Payments
In order for the subscriptions function to work, they’ll need to have the Saved Cards setting enabled: Here are the steps to enable it:
Access Denied Error | Firewall
What to do if you get an “Access Denied – GoDaddy Website Firewall” error When working on WordPress sites you may occasionally encounter an error…
MWP 2 Factor Authentication
MWP has added some additional dashboard functionality, including the ability to toggle 2 Factor Authentication. This can cause issues with Vendors logging into the site…
404 Shop Page and Login Redirect Error | W+M
404 or Login Redirect Error Websites+Marketing may display a 404 Error or prompt a Login Redirect loop when attempting to access the store/products manager from…
Troubleshooting: Beaver Builder Not Allowing Edits or New Modules
If you have come across a site where you launch in to the Beaver Builder Editor and you are not able to edit any of…
403 mod_security errors | Beaver Builder
403 Mod Security Error in Beaver Builder The error above can be resolved by enabling the Mod Security Fix in Beaver Builder Advanced Settings. https://docs.wpbeaverbuilder.com/beaver-builder/management-migration/advanced-settings/#mod-security-fix…
Event Tickets Plus Checkout Issues
Often times on a WooCommerce site you may come across a checkout or product issue when using Event Tickets Plus. Typically this is related to…
WooCommerce Pagination Troubleshooting
What is the pagination issue? Pagination is available on several Beaver Builder post modules: Powerpack, UABB, and WooPack. The pagination issues occurs when a Beaver…
Smush Pro Requires Login
The WPMU DEV plugin token can be refreshed by going to the WordPress Dashboard > GD cORe > GD cORe > Tools > Refresh WPMUDEV…
Yoast | Site Not Indexing On Search Engines
Site Not Indexing On Google? Check the Canonical URL on the live site. If not correct you will have to install the Yoast Test Helper…
PDF iframe Error
Don’t Add PDFs with iframes Best Practices PDFs should be added to the page using the Embed Any Document plugin. Alternatively, PDFs can also be…
Clear WooCommerce Credentials To Enable Restarting An Application
Steps Add https://jira.godaddy.com/browse/MWC-5247 to the “Jira Issue” field on your CAS ticket Log in to the merchant’s WP admin via the CRM Access the wp_options database table by…
Login as User
This plugin is helpful if you are an admin and you want to sign in as any user, or if you would like to check…
Importing WooCommerce Taxes with a CSV
Important Note: We will not set up taxes or generate tax information. This guide will only discuss importing from a provided CSV file. The customer…
I’m being prompted to migrate Events. Should I?
If you have updated The Events Calendar Pro you may be prompted to “migrate” events. This is because The Events Calendar Pro 6.0.0 introduced a new storage system that will allow the plugin authors to expand functionality.
SEO Checklist – Will it SEO
This guide is a checklist to make sure a site is ready for SEO Is the site visible? Make sure the site is live and…
Sucuri Protected Pages
Missing A Page? You may encounter the prompt below if a page has been protected by Sucuri. Sucuri offers additional page protection that can be…
Connecting to WDS Sites on MWP with SFTP
When the customer wants to connect to SFTP they either need to have a record of their credentials or create new credentials, which deletes the…
DIY vs DIFY Builder Scope Overview
This guide will outline the support we should be offering for DIY and DIFY sites within WDS. DIY Do It Yourself products are sites that…
Builder Teams and their Access
This guide will outline which teams will have access to certain items for building and updating sites. Internal Builders/WPPS Internal Builders and WPPS typically have…
Troubleshooting 404 Errors
You will see this error when a page has been removed and not redirected properly. Here are some things you can try to resolve the…