Troubleshooting

If you are having network issues, follow the steps shown in the network troubleshooting flowchart.

Clear WooCommerce Credentials To Enable Restarting An Application

Steps Add https://jira.godaddy.com/browse/MWC-5247 to the “Jira Issue” field on your CAS ticket Log in to the merchant’s WP admin via the CRM Access the wp_options database table by…

Importing WooCommerce Taxes with a CSV

Important Note: We will not set up taxes or generate tax information. This guide will only discuss importing from a provided CSV file. The customer…

I’m being prompted to migrate Events. Should I?

If you have updated The Events Calendar Pro you may be prompted to “migrate” events. This is because The Events Calendar Pro 6.0.0 introduced a new storage system that will allow the plugin authors to expand functionality.

SEO Checklist – Will it SEO

This guide is a checklist to make sure a site is ready for SEO Is the site visible? Make sure the site is live and…

Sucuri Protected Pages

Missing A Page? You may encounter the prompt below if a page has been protected by Sucuri. Sucuri offers additional page protection that can be…

Connecting to WDS Sites on MWP with SFTP

Launch the Centralized Toolkit Click on Links in the top right then click on Centralized Toolkit under Resources Access the account As long as you’re…

DIY vs DIFY Builder Scope Overview

This guide will outline the support we should be offering for DIY and DIFY sites within WDS. DIY Do It Yourself products are sites that…

Builder Teams and their Access

This guide will outline which teams will have access to certain items for building and updating sites. Internal Builders/WPPS Internal Builders and WPPS typically have…

Troubleshooting 404 Errors

You will see this error when a page has been removed and not redirected properly. Here are some things you can try to resolve the…

GoDaddy Approved 1 Time Use Plugins

The following is a list of plugins we have approved for single use situations and should be deleted after the task has been completed and…

Password Protected Pages Displaying Incorrectly

Both WP Rocket settings and Sucuri Firewall settings for WP Rocket may prevent a password protected page from displaying correctly. Cache will need to be…

PHP version is no longer supported – Error Message

The “PHP version is no longer supported” error message may occur when the PHP version is out of date and must be updated to move…

Closing Comments

A new Managed WordPress update automatically closes comments after 14-days. This setting can be toggled or adjusted under Settings > Discussion. Spammers typically target older…

How to fix “not a valid JSON response” errors

Sometimes when trying to save changes to a WordPress site (usually a post or a page) you may encounter an error that reads “Updating failed….

Caching Issues

Based on recently received technical clarifications, we have identified an issue preventing our builders from being able to clear the Managed WordPress cache on some…

Google Console Error Message

If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…

How to Reset GD cORe

If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…

Images Not Displaying In Safari

Issue: When viewing a website in Safari images appear to be broken, missing or not loading. The problem can occur on iPhone, iPad or any…

Removing Beaver Themer Layouts

Due to an issue with new automation we need to remove Beaver Themer Layouts. These instructions will walk through how to remove them in bulk…

Internal Only

How to fix a Critical Error on a Managed WooCommerce Site

The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…

How to fix missing or broken CSS

If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…

Visual Editor in the PODs fields is not working

Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…