Troubleshooting

If you are having network issues, follow the steps shown in the network troubleshooting flowchart.

GoDaddy Service Outage Status

GoDaddy Status https://status.godaddy.com/ is a useful tool to identify any major outages within GoDaddy services and sites. Expand each heading to view outages with related…

Enabling Subscriptions with GD Payments

In order for the subscriptions function to work, they’ll need to have the Saved Cards setting enabled:  Here are the steps to enable it:

Access Denied Error | Firewall

What to do if you get an “Access Denied – GoDaddy Website Firewall” error When working on WordPress sites you may occasionally encounter an error…

MWP 2 Factor Authentication

MWP has added some additional dashboard functionality, including the ability to toggle 2 Factor Authentication. This can cause issues with Vendors logging into the site…

403 mod_security errors | Beaver Builder

403 Mod Security Error in Beaver Builder The error above can be resolved by enabling the Mod Security Fix in Beaver Builder Advanced Settings. https://docs.wpbeaverbuilder.com/beaver-builder/management-migration/advanced-settings/#mod-security-fix…

Event Tickets Plus Checkout Issues

Often times on a WooCommerce site you may come across a checkout or product issue when using Event Tickets Plus. Typically this is related to…

WooCommerce Pagination Troubleshooting

What is the pagination issue? Pagination is available on several Beaver Builder post modules: Powerpack, UABB, and WooPack. The pagination issues occurs when a Beaver…

Smush Pro Requires Login

The WPMU DEV plugin token can be refreshed by going to the WordPress Dashboard > GD cORe > GD cORe > Tools > Refresh WPMUDEV…

Yoast | Site Not Indexing On Search Engines

Site Not Indexing On Google? Check the Canonical URL on the live site. If not correct you will have to install the Yoast Test Helper…

PDF iframe Error

Don’t Add PDFs with iframes Best Practices PDFs should be added to the page using the Embed Any Document plugin. Alternatively, PDFs can also be…

Clear WooCommerce Credentials To Enable Restarting An Application

Steps Add https://jira.godaddy.com/browse/MWC-5247 to the “Jira Issue” field on your CAS ticket Log in to the merchant’s WP admin via the CRM Access the wp_options database table by…

Importing WooCommerce Taxes with a CSV

Important Note: We will not set up taxes or generate tax information. This guide will only discuss importing from a provided CSV file. The customer…

I’m being prompted to migrate Events. Should I?

If you have updated The Events Calendar Pro you may be prompted to “migrate” events. This is because The Events Calendar Pro 6.0.0 introduced a new storage system that will allow the plugin authors to expand functionality.

SEO Checklist – Will it SEO

This guide is a checklist to make sure a site is ready for SEO Is the site visible? Make sure the site is live and…

Sucuri Protected Pages

Missing A Page? You may encounter the prompt below if a page has been protected by Sucuri. Sucuri offers additional page protection that can be…

Connecting to WDS Sites on MWP with SFTP

When the customer wants to connect to SFTP they either need to have a record of their credentials or create new credentials, which deletes the…

DIY vs DIFY Builder Scope Overview

This guide will outline the support we should be offering for DIY and DIFY sites within WDS. DIY Do It Yourself products are sites that…

Builder Teams and their Access

This guide will outline which teams will have access to certain items for building and updating sites. Internal Builders/WPPS Internal Builders and WPPS typically have…

Troubleshooting 404 Errors

You will see this error when a page has been removed and not redirected properly. Here are some things you can try to resolve the…

GoDaddy Approved 1 Time Use Plugins

The following is a list of plugins we have approved for single use situations and should be deleted after the task has been completed and…