Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Clear WooCommerce Credentials To Enable Restarting An Application
Steps Add https://jira.godaddy.com/browse/MWC-5247 to the “Jira Issue” field on your CAS ticket Log in to the merchant’s WP admin via the CRM Access the wp_options database table by…
Login as User
This plugin is helpful if you are an admin and you want to sign in as any user, or if you would like to check…
Importing WooCommerce Taxes with a CSV
Important Note: We will not set up taxes or generate tax information. This guide will only discuss importing from a provided CSV file. The customer…
I’m being prompted to migrate Events. Should I?
If you have updated The Events Calendar Pro you may be prompted to “migrate” events. This is because The Events Calendar Pro 6.0.0 introduced a new storage system that will allow the plugin authors to expand functionality.
SEO Checklist – Will it SEO
This guide is a checklist to make sure a site is ready for SEO Is the site visible? Make sure the site is live and…
Sucuri Protected Pages
Missing A Page? You may encounter the prompt below if a page has been protected by Sucuri. Sucuri offers additional page protection that can be…
Connecting to WDS Sites on MWP with SFTP
When the customer wants to connect to SFTP they either need to have a record of their credentials or create new credentials, which deletes the…
DIY vs DIFY Builder Scope Overview
This guide will outline the support we should be offering for DIY and DIFY sites within WDS. DIY Do It Yourself products are sites that…
Builder Teams and their Access
This guide will outline which teams will have access to certain items for building and updating sites. Internal Builders/WPPS Internal Builders and WPPS typically have…
Troubleshooting 404 Errors
You will see this error when a page has been removed and not redirected properly. Here are some things you can try to resolve the…