WordPress

Google Console Error Message

If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…

Recently Added Plugins

The following is a list of recently approved plugins that have been added to features. Please take a look and familiarize yourself with the basics…

How to Reset GD cORe

If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…

Images Not Displaying In Safari

Issue: When viewing a website in Safari images appear to be broken, missing or not loading. The problem can occur on iPhone, iPad or any…

Event Tickets Plus – Switching to Tribe Commerce

On occasion we get a customer who wants to use the built in Tribe Commerce functionality rather than WooCommerce for their ticket sales. While we…

How to Hide the v3 reCAPTCHA Badge

Please note: It is NOT recommended that you hide the reCAPTCHA badge when in use. However, if the customer is insistent on removing the badge…

How to Change the Author/Instructor in the free version of Tutor LMS

You may have noticed that you cannot change the author or instructor on courses in Tutor LMS, regardless of if the instructor is set up…

How to fix missing or broken CSS

If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…

Visual Editor in the PODs fields is not working

Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…

How to complete COVID update requests

Estimated Completion: 30 Minutes If you receive a request to update the exiting COVID information on a website, please check in the following site locations…

GD cORe Update 3.1.1

We have a new update to GD cORe! This Version includes many performance geared updates New Features Added WP-Rocket config Enabled WebP in Smush Adds…

PODs giving an error

If you come across the following error when trying to add a new POD set up, please check to see if the plugin Gravity PDF…

Internal Only

Troubleshooting Critical Errors

What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…

Website Optimization

Before starting optimization you need to update plugins using the outlined process HERE. [Estimated time: 45 minutes] Website optimization is more important than ever for our…

Excess Content: Layout Guidelines and Examples

There are two main scenarios when it comes to excess content: Too much content for a singular page — common scenario with standard sites where…

Customer Media Library

To streamline the customer experience, we have introduced the Customer Media Library, also referred to as Brand Book or Assets Library. The customer may now…

Printing Websites

I am sure you have had a customer request to have a print option on their website where the page will fit neatly onto a printed piece…

How to Add Reviews/Testimonials to a Website

If you have received a request to add reviews to a site, please follow the steps below depending on if they have reviews currently or…

Current Approved Graphics

The following is a list of all of our current, legal team approved libraries for icons and graphics. It is important not to stray from…

How to Implement a Custom Font

If you have received a request to use a custom font, please follow the below steps.  Check to see if the Custom Fonts plugin worksheet…

How to Add or Update a Call to Action

To learn more about Call to Actions in general, please visit this overview. Updating a CTA The request in the ticket should tell you exactly…

Internal Only

Deactivating Plugins Through the Database

When debugging a WordPress site, we will often have to deactivate all plugins as a part of our troubleshooting measures. The best method to accomplish…

How to Import Blog Posts from .xml files

Please follow the below steps to import WordPress blog posts using provided .xml files. This is for WordPress to WordPress Post importing. Make sure you…