Clarifications

Use this option if you need help configuring any kind of site functionality. 

Example:

• Complex membership set up
• Pods help

Note:

Make sure you are looking through our existing documentation on functionality setup before submitting this type of clarification. Please use the following first:

• features.wdsgallery.com
• styleguide.wdsgallery.com/posts
• woocommerce.com/documentation

If your changes have been completed within the builder but are not reflecting on the front of site, you would choose this option. 

Please make sure you have gone through the caching steps prior to submitting a clarification. 

Use this option if your site displays without CSS styling and you have already gone through the troubleshooting steps outlined here: https://styleguide.wdsgallery.com/how-to-fix-missing-or-broken-css/ 

OR

If you have been given an embed code or other snippet that is not functioning properly or causing errors on the site. 

Use this option if you are unable to open, edit, or save inside of Beaver Builder or the W+M editor or if the dashboard is showing an error that is preventing making changes to the site. 

Use this option if you have already completed all of the troubleshooting steps for Gravity Forms outlined here: https://styleguide.wdsgallery.com/not-receiving-notifications-from-contact-forms-troubleshooting/

OR 

If there are errors with the WooCommerce emails not outlined in this guide: https://styleguide.wdsgallery.com/updating-woocommerce-order-email/

Use this option if the request cannot be completed after all options have been exhausted. This includes, but is not limited to:

• Checking the Features site for available functionality
• Checking the specific plugin documentation
  • This includes the documentation surrounding modules from PowerPack, UABB, and Beaver Builder
• Checking Styleguide for any guides related to the request
• Verifying with peers or management

Use this option to have the Internal team update the sites' PHP if this was requested in a ticket, or if there is a warning message in the dashboard. 

Use this option if you run in to any issues with updating, editing, or removing plugins or themes. 

Follow this guide on How to Update Plugins. If you run into issues that cannot be solved from the WP Dashboard, please open a clarification using this option. 

If you are having issues with displaying content at a certain media breakpoint or if there is an error at a specific responsive size, use this option with as much detail as possible, including the px size the issue is occurring on.

Use this option if you are unable to get a Google Lighthouse Score of at least 75 and have gone through ALL the site optimization steps outlined here: https://styleguide.wdsgallery.com/google-lighthouse-in-gd-core/

Use this option if you run in to timeouts while trying to open or edit a page, or if the page takes longer than 3 minutes to load. Please make sure you have gone through all the steps outlined in the articles below:

https://styleguide.wdsgallery.com/website-optimization/

https://styleguide.wdsgallery.com/troubleshooting-slow-builds/