Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Internal Only
Troubleshooting Critical Errors
What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…
Website Optimization
[Estimated time: 45 minutes] Website optimization is more important than ever for our small business customers. This post covers the steps to optimize WDS WordPress…
Internal Only
Deactivating Plugins Through the Database
When debugging a WordPress site, we will often have to deactivate all plugins as a part of our troubleshooting measures. The best method to accomplish…
Deleting WP-Members Removes Settings
Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the WP-Members plugin from a site…
How to update plugins
Updating Plugins is a fairly simple task and should always be the first thing you do on any ticket. Follow the steps below to update…
Browser Autoplay Policies
Web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption….
Troubleshooting Overlapping Product/Post Grids
If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve the issue. Step 1 –…
Troubleshooting Critical Errors on a Single Page
If you run into a critical error on a single page, please make sure you are doing the following before submitting a Technical Clarification. Step…
Troubleshooting Slow Builds
Let’s discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step 1. Connect Via VPN Connect…