Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Internal Only
Troubleshooting Critical Errors
What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…
Visual Editor in the PODs fields is not working
Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…
How to fix missing or broken CSS
If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…
How to Reset GD cORe
If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…
Google Console Error Message
If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…
Caching Issues
If you are facing caching issues you may have the most success following each section in order below:(NOTE: Section 3 is for Internal Build Teams…
How to fix “not a valid JSON response” errors
Sometimes when trying to save changes to a WordPress site (usually a post or a page) you may encounter an error that reads “Updating failed….
PHP version is no longer supported – Error Message
The “PHP version is no longer supported” error message may occur when the PHP version is out of date and must be updated to move…
Password Protected Pages Displaying Incorrectly
Both WP Rocket settings and Sucuri Firewall settings for WP Rocket may prevent a password protected page from displaying correctly. Cache will need to be…
Closing Comments
A new Managed WordPress update automatically closes comments after 14-days. This setting can be toggled or adjusted under Settings > Discussion. Spammers typically target older…