Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Social Icon Alignment Issue
Currently there is an alignment issue present with the PowerPack Social Icons module. When using this module certain icons will appear to be misaligned. The…
Table module CSV import does not work
If you are attempting to import a CSV into the Power Pack Table Module (or other table module with the CSV import option) and it…
Manually Creating Alt Tags
Alt Tag Automation Fail In some cases when Alt Tag Automation fails, you may need to manually add Alt Tags to images on your website….
What to Do When Requested to Install/Update a 3rd Party Plugin for a DIFY Site
If you have received a request to install or make changes to a plugin that is not listed in our approved plugins or part of…
How to Restore a Single Page in Beaver Builder
If a customer is requesting to revert some content, or a page to a previous version, this restore method is the easiest and least risky…
Cannot Access Add Appointments in W+M
If you are trying to access the Add Appointments screen in W+M and you are getting an error or being redirected to a login page,…
Can’t login to site due to “Error: Incorrect CAPTCHA. Please try again.”
Internal Fix Only – The fix for this issue requires access to the customer’s GoDaddy account. You will need to be able to access the…
How to Enable VCF files on WordPress Sites
VCF files aka vCards are generally used to share contact details in an easy to transfer file format on a website. This is most common…
Troubleshooting Booking Calendar not Displaying Calendar
The booking calendar will not display on products that are cached. To resolve this, we need to exclude the individual product pages from the cache….
Fix iHomefinder/Optima Express Beaver Builder Bootstrap Conflict
The Options below outline the process for fixing the iHomefinder/Opitima Express & Beaver Builder Bootstrap conflict which causes issues with mobile styling/formatting. Typically Step 1…