Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Subscribe Form Module Set to Email
If you are looking for basic information about styling and settings, this is not the post for you, please take a look at this guide…
Supported Browsers
For the sake of troubleshooting design elements and site functionality on our WDS builds, the following is a list of browsers we will support. We…
Increasing PHP Memory Limit
To allow for increasing memory limit without needing to submit a technical clarification, we are providing a way for each builder to complete the PHP…
How to disable right click/text highlight
NOTE: This should not be done unless the customer is insistent and they have completed all other site changes not including products and posts, as…
Google Lighthouse report returns blank results
If this occurs, flush the cache and look for the reports. If they are still not present, please run lighthouse through Chrome inspector to get…
WooCommerce Coupon Print Option
Question: COUPON PRINT OPTION The customer requested for a Coupon print option. But in the builder, we did not find any Print option. Can we…
WooCommerce Product Pagination
Question – PAGINATION: When there are more than 20+ Products in a Woo site, the pagination feature does not work. Hence, can we replace the…
Websites + Marketing Missing Modules – FIX
This issue is because the vendors are being geolocated in Websites + Marketing to their location based on their IP address. Because of this, some features like…
Contact form not receiving email/not working
ISSUE: Customer is saying they are not getting form submission notifications on their WordPress site with gravity forms. Most of the time right now, they…
How would we troubleshoot Authorize.net plugin, also it is not authorized plugin for us.
TECHNICAL ISSUE: On bullet point 1: We are not familiar with Authorize.net plugin, also it is not authorized plugin for us. Same for bullet point…
In Bookly plugin, we are having issue with tiered pricing for multiple tickets.
TECHNICAL ISSUE: In Bookly plugin, we have to set up a price for 2*$59 = $118, We did this, but if customer books 4 tickets…