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How to fix a Critical Error on a Managed WooCommerce Site

The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…

Internal Only

Troubleshooting Critical Errors

What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…

Deleting WP-Members Removes Settings

Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the WP-Members plugin from a site…

Troubleshooting Overlapping Product/Post Grids

If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve the issue. Step 1 –…

Troubleshooting Critical Errors on a Single Page

If you run into a critical error on a single page, please make sure you are doing the following before submitting a Technical Clarification. Step…

Troubleshooting Slow Builds

Let’s discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step 1. Connect Via VPN Connect…

Supported Browsers

For the sake of troubleshooting design elements and site functionality on our WDS builds, the following is a list of browsers we will support. We…

Websites + Marketing Missing Modules – FIX

This issue is because the vendors are being geolocated in Websites + Marketing to their location based on their IP address.   Because of this, some features like…

Contact form not receiving email/not working

ISSUE: Customer is saying they are not getting form submission notifications on their WordPress site with gravity forms. Most of the time right now, they…

403 Errors – Beaver Builder Hangs on Publish or Save

Beaver Builder uses Ajax to process your work in the Beaver Builder editor, and if the Ajax process encounters something in your content that triggers…

Troubleshooting Plugin Conflicts

When you’re having problems with Page Builder functioning properly, often the problem is a conflict with another plugin. Follow the steps below to troubleshoot plugin…

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