troubleshoot
Internal Only
How to fix a Critical Error on a Managed WooCommerce Site
The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…
Internal Only
Troubleshooting Critical Errors
What causes critical errors? In most cases critical errors are a result of a failed plugin update. This will result in the site becoming inaccessible and…
Deleting WP-Members Removes Settings
Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the WP-Members plugin from a site…
Troubleshooting Overlapping Product/Post Grids
If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve the issue. Step 1 –…
Troubleshooting Critical Errors on a Single Page
If you run into a critical error on a single page, please make sure you are doing the following before submitting a Technical Clarification. Step…
Troubleshooting Slow Builds
Let’s discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step 1. Connect Via VPN Connect…
Supported Browsers
For the sake of troubleshooting design elements and site functionality on our WDS builds, the following is a list of browsers we will support. We…
Websites + Marketing Missing Modules – FIX
This issue is because the vendors are being geolocated in Websites + Marketing to their location based on their IP address. Because of this, some features like…
Contact form not receiving email/not working
ISSUE: Customer is saying they are not getting form submission notifications on their WordPress site with gravity forms. Most of the time right now, they…
403 Errors – Beaver Builder Hangs on Publish or Save
Beaver Builder uses Ajax to process your work in the Beaver Builder editor, and if the Ajax process encounters something in your content that triggers…
Troubleshooting Plugin Conflicts
When you’re having problems with Page Builder functioning properly, often the problem is a conflict with another plugin. Follow the steps below to troubleshoot plugin…