Troubleshooting
If you are having network issues, follow the steps shown in the network troubleshooting flowchart.
Password Protected Pages Displaying Incorrectly
Both WP Rocket settings and Sucuri Firewall settings for WP Rocket may prevent a password protected page from displaying correctly. Cache will need to be…
PHP version is no longer supported – Error Message
The “PHP version is no longer supported” error message may occur when the PHP version is out of date and must be updated to move…
How to fix “not a valid JSON response” errors
Sometimes when trying to save changes to a WordPress site (usually a post or a page) you may encounter an error that reads “Updating failed….
Caching Issues
If you are facing caching issues you may have the most success following each section in order below:(NOTE: Section 3 is for Internal Build Teams…
Google Console Error Message
If you get any of the following Google Console error messages “Text is too small on mobile” “Content wider that screen on mobile” “Clickable items…
How to Reset GD cORe
If you come across a site where the “Reauth” button is not working, or you are getting an error in core, the best course of…
Removing Beaver Themer Layouts
Due to an issue with new automation we need to remove Beaver Themer Layouts. These instructions will walk through how to remove them in bulk…
Internal Only
How to fix a Critical Error on a Managed WooCommerce Site
The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve a critical error the site…
How to fix missing or broken CSS
If you come across a site where the styling is missing and looks like this: Or you see the following error: Please follow these steps…
Visual Editor in the PODs fields is not working
Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not the visual editor? If you…
Closing Comments
A new Managed WordPress update automatically closes comments after 14-days. This setting can be toggled or adjusted under Settings > Discussion. Spammers typically target older…