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Tips & Tricks

Tips related to achieving a desirable outcome reliant on certain platform functionality.
Sift through the different possible scenarios to find tips & tricks on the best way to accomplish your goal.

Using Atlassian AI in Jira

This article explains the different features in Atlassian AI in Jira and how to use them to write better comments and emails to customers.  Instructions…

Guide to appropriately style hyperlinks

Summary: Textual links should be colored and/or underlined to achieve the best perceived affordance of clickability, though there are a few exceptions to these guidelines….

How to Answer New Build and Revision Clarifications 

Essentials Improvement Guide

To build a better Essentials site, a more holistic process needs to be used when reading and interpreting the DCT. The DCT contains all of…

Font Automation Runbook

What is new: We will be launching new font automation that will automatically assign fonts for new build websites moving forward.   The font parings…

Search & Filter Category Accordion

Sometimes a site has a large amount of categories, which can cause a bit of a UI issue. Currently, with the Search & Filter plugin,…

Contact Page Automation Runbook

What is new:  We will be launching new contact page automation that will automatically create a contact page for new build websites moving forward.  …

Avoiding Duplicate Rows and Modules 

We want to be sure we are building our New Build sites in the most efficient and optimized way possible. This includes ensuring there are…

SLA Extensions

This guide will help you to determine if your SLA request is valid and the steps to take to request one. Expectations Times an SLA…

Manually Creating Alt Tags

Alt Tag Automation Fail In some cases when Alt Tag Automation fails, you may need to manually add Alt Tags to images on your website….

Add/Update/Remove WordPress Users

If you receive a request to make changes to the Users of a WordPress site here are some important notes: Emails Must be Unique Per…

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