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Known Issues

Known Issues

Sift through the different WordPress, Beaver Builder, and Legacy known issues and their respective fixes compiled by the builder team. Submit a request for a fix to be added to this page using the form below.

mwc-critical-error

How to fix a Critical Error on a Managed WooCommerce Site

The Managed WooCommerce platform requires that the Woo plugin be installed and active. When deleting WooCommerce to try to resolve...
Tutor LMS Banner

How to Change the Author/Instructor in the free version of Tutor LMS

You may have noticed that you cannot change the author or instructor on courses in Tutor LMS, regardless of if...
CSS-issue1

How to fix missing or broken CSS

If you come across a site where the styling is missing and looks like this: Or you see the following...
PODsVisualFixed

Visual Editor in the PODs fields is not working

Does the site have PODs? Does the POD have a WSYWIG field? Does only the HTML editor work and not...
PODs_Error

PODs giving an error

If you come across the following error when trying to add a new POD set up, please check to see...
optimization

Website Optimization

[Estimated time: 45 minutes] Website optimization is more important than ever for our small business customers. This post covers the...
Error

Deleting WP-Members Removes Settings

Troubleshooting site issues often times requires plugins to be deactivated or deleted. It is important to note that deleting the...
youtubelogo

Browser Autoplay Policies

Web browsers are moving towards stricter autoplay policies in order to improve the user experience, minimize incentives to install ad...
Overlapping

Troubleshooting Overlapping Product/Post Grids

If you are experiencing an overlapping issue on your product or post grid modules please follow these steps to resolve...
social

Troubleshooting Broken Facebook and Instagram Feeds

Starting October 24th, 2020, Facebook is making a change to how they allow content from Facebook and Instagram to be...
Error

Troubleshooting Critical Errors on a Single Page

If you run into a critical error on a single page, please make sure you are doing the following before...
pexels-invisiblepower-320956

Troubleshooting Slow Builds

Let's discuss the troubleshooting path for when you encounter a build that is slow to load, edit, or save. Step...
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