Caching Issues

If you are facing caching issues you may have the most success following each section in order below:
(NOTE: Section 3 is for Internal Build Teams ONLY)

To confirm caching issues, or if you’re unable to access wp-admin due to caching issues, bypass the cache by adding the following URL parameter:

/?nocache=1 

(ex: https://godaddy.com/?nocache=1)

Clear the various site and browser caches in the following order:

1. Beaver Builder Cache:
   • From dashboard navigate to Settings → Beaver Builder → Tools → Click ‘Clear Cache’ button
2. Managed WordPress Cache:
   • From dashboard hover on Managed WordPress in the top admin bar and click ‘Flush Cache’. This should also clear the object cache. (Internal Builders: see further steps below to disable the object cache)
3. WP Rocket Cache:
   • From dashboard hover on WP Rocket in the top admin bar. Click ‘Clear Cache’ then ‘Purge OPcache’
4. Completing the following steps in the Chrome browser can help to clear any local cache:
   1) View the site in an incognito Chrome window
   2) Right click and inspect the page (Ctrl + Shift + I)
   3) Keeping the inspect tools open, right-click on the reload icon in the top left corner of the browser
   4) Select ‘Empty Cache and Hard Reload’
5. Proceed to section 4 below: If caching issues still persist a TC may be opened after completing all remaining tasks.

Internal Build Team Only:
Confirm that the Hosting CDN is turned off.

Disable The Object Cache: Internal Build Team Only

If the above steps did not resolve the issue the internal build team can disable the object caching. Complete all ticket items then open a TC to have the internal team complete the steps below:

*NOTE: All steps in section 3 are for the Internal Build Team Only*
These steps outline how to do this task through the File Manager in your Managed WordPress plan. If you prefer to access the wp-config.php file with an FTP client, be sure to re-upload the file after making changes.

1. Go to your GoDaddy product page.
2. On your My Products page, next to Managed WordPress, select Manage All.
3. For the website you want to access files for, select Tools from the menu.
4. On the right side, next to File Browser, select Open.
5. Find the wp-config.php file and select it.
6. On the top menu, select View, and then select Edit to open the editor.
7. Insert the following line of code to disable your object cache:
   
   define( ‘MWP_OBJECT_CACHE_DISABLED’, true);
   
   Warning: This line of code must be inserted above the line: /* That’s all, stop editing! Happy publishing. */
   
   Example:
   
8. Select Save.

You can re-enable object caching by removing the line that was added in the steps above and saving the changes.

After clearing all caches:

1. View the live site (ex: https://godaddy.com) and compare it to the un-cached version (ex: https://godaddy.com/?nocache=1).
   • You should also check the site in an incognito or private window.
2. If the versions are still different please complete ALL changes on the ticket. While working on the site you can verify your changes by viewing the site while logged in as admin or by using the /?nocache=1 URL parameter. 
3. After ALL changes are complete, please try clearing the cache again by following the steps above. If you are still facing the caching issue you can open a technical clarification to request that we clear the cache. We will clear the cache and return the ticket to you.
4. QA your changes as normal and close the ticket as normal.