As a general rule
Specific content or instructions should not be altered in a way that wasn’t requested
Content that was not requested should not be included
It’s important to note that while minor additions or alterations may sometimes be required to enhance clarity or rectify errors, it’s imperative to refrain from making unauthorized changes to customer content. Provided content that is acceptable and usable on the site should not be altered unless absolutely necessary. Any proposed alterations should offer clear value and make evident improvements. It’s crucial to acknowledge that altering the requested content without clear justification poses a high risk with minimal reward. Therefore, unless we are certain of providing substantial value and making discernible enhancements, we must proceed with caution.
Example: In this example, the DCT specifically requested a heading to be used over the contact form, but a different heading was used