QA Standards

• The contact info and business name should always appear as they do in the DCT.
  • If there is a conflict in the DCT, review any previous version of the website, logo, page content, or additional branding materials for correct information.

Example:
In this instance, the business name displaying on the website is different than what was provided in the DCT.

• The business name on the site needs to match the business name provided in the DCT.
• Business name should be spelled consistently throughout the site
  • If there are conflicting versions of the business name in the DCT, please review:
    • Existing branding, such as
      • Logo
      • Existing site
      • Social media
    • Customer-provided page content
    • The Basics tab

Important notes:

• In most cases the logo will feature the correct business name and should be considered the most accurate source.
• If a logo is not provided, please refer to external resources such as the customers current site or social media.
• If a current site or social media is not provided, refer to the spelling most frequently used in the DCT.
• The Basics Tab should be used as the last option for confirmation before all other options have been reviewed.

Address

• Addresses should be formatted as follows:
  • 123 Street
    Suite #, Unit #, PO Box, etc
    City, State/Province Zip
  • If full address is not provided, City and State can be used.
• All addresses (except PO boxes) should hyperlink to the Google Maps location in a new tab

Phone Number

• US and Canada phone numbers should be formatted as (###) ###-####
• Australian Phone numbers should be formatted as (##) #### ####
• All phone numbers should include a tel: hyperlink
  • If a fax number is included, no hyperlink is needed

Email Address

• Email should address always be formatted as email@domain.com
• They should all have a mailto: hyperlink

• Footer – Hours of operation should appear in the following format:
  • Day – Day: H:MM AM – H:MM PM
    • Example:
      Mon – Sat: 9:00 AM – 5:00 PM
• Contact page – Hours of operation should appear in the following format:
  • Day – Day: H:MM AM – H:MM PM
  • Day: Closed
    • Example:
      Mon – Sat: 9:00 AM – 5:00 PM
      Sunday: Closed
• Only exception is if different format is specifically requested in the DCT

• Any map on the site should hyperlink to the correct address within Google Maps
  • If the business is listed within Google Maps it should be directly linked to the businesses location and not the street address

Example: In this instance the map was linked to the address but not the direct business