This guide will outline which teams will have access to certain items for building and updating sites.
Internal Builders/WPPS
Internal Builders and WPPS typically have the same access to review and/or edit the following:
Has Access
- CRM Access
- Customer Account dashboards (MYA or MYH)
- Website Security or Sucuri product in customer account
- DNS Review
- Publishing to a domain
- WordPress and W+M sites through CRM
- Customer Media Library
- Jira: Can see both the parent ticket as well as the vendor tickets
- Able to open and review the Modgi tool
No Access
- DNS Edits, if edits to the DNS are needed, a clarification should be opened to have a rep reach out to the customer about making the appropriate changes.
- SSL Troubleshooting, the extent of this troubleshooting is to toggle the domain back and forth on the hosting. If this does not work a clarification should be opened to have a rep get the customer in contact with our hosting team.
- W+M Technical Issues. These should go to one of our Website Specialists teams so they can reach out to ATS to have the issue resolved.
- Customer communication, builders cannot communicate directly with the customer. If information needs to be relayed to a customer please open a non technical clarification with as much detail as possible so a Website Specialist can reach out.
Vendor Builders
The Vendor teams have limited access and will only be able to log in to sites
Has Access
- WordPress dashboard with the temp UN and PW provided in Jira
- W+M Lightning access, only able to see the W+M dashboard
- Customer Media Library
- Only able to see the information on the vendor jira ticket
- Styleguide.wdsgallery.com
- Features.wdsgallery.com
- godaddy.com/help
No Access
- Website Security or Sucuri product
- SSL
- Domain Publishing or DNS at all
- Database files
- FTP
- Hosting Products
- Parent Jira tickets will be in-accessible
- Modgi tool, they receive a pdf of the intake tool
- wdsdesigns.com
- Confluence
- Customer communication, vendors cannot communicate directly with the customer. If information needs to be relayed to a customer please open a non technical clarification with as much detail as possible so a Website Specialist can reach out.