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Facelift / Makeover

Facelift / Makeover

The Facelift and Makeover programs were two separate programs GoDaddy offered existing customers with a current and live website. Read the information below for details on these offerings in case you encounter a ticket involving a site of this nature.

Intro & Background
Makeover Steps
Important - Please Read

Intro & Background

Facelift

The Facelift program involved moving customers from a v6 website to a v7 website and was all performed by an outside vendor. This typically involved the customer selecting a v7 theme and then there v6 site would be rebuilt in this new theme. The new build did not include any maintenance or updates from PWS, nor could those options be purchased.

To access from CRM go to: Products > Websites > Product/Plan > Manage

Makeover

The Makeover Program involved our 3rd party vendors taking a Godaddy customer’s existing site and rebuilding it as a V7 or WordPress site. Most of these sites were built outside of PWS and the sites will not show up in Workbench and could only be accessed from within the customer’s GoDaddy account.

To access from CRM go to: Products > Websites > Product/Plan > Manage

Benefits of a PWS Website Makeover

The selling factors to the PWS makeover plan offering that fueled the product being sold/why customers bought the plan: 

  • Having a design team rebuild your site will be seamless, and take little time and effort on your part. The designers do all the "heavy lifting".
  • With a professional Website Makeover you're going to have a more up-to-date mobile-friendly website that is much more appealing to your customers’ eyes and in turn, it’ll draw more repeat customers and increase the word of mouth marketing from those that have seen the new site.
  • You already put in all the work by providing content. By letting our designers migrate and refresh your website, you'll have a new look at a fraction of the cost.
  • A Website Makeover will not only give your site a fresh-new look, it will help promote your site's Google ranking by accommodating their requirement of having a mobile version of your site.
  • Website Builder's newest update will give you more features and it's easier to use...it's like comparing a pager to a cell phone.
  • The same group of web developers that you would usually pay thousands of dollars for are going to completely revamp your site and make it as professional and clean as possible, all for a fraction of the cost.
  • Our designers are trained to keep your SEO intact—they do this by making sure they use the same page names and maintain page names/descriptions.

Resources

Facelift Overview
Makeover Overview

Legacy Makeover Steps

WE DO NOT OFFER UPDATES FOR LEGACY MAKEOVER CUSTOMERS. YOU MUST GET APPROVAL FROM A SUP IN ORDER TO SUBMIT AN UPDATE FOR LEGACY MAKEOVERS.

Please Follow the Steps Below Very Carefully

  • 1

    Go to "pipedrive" to check status of Legacy build:

    https://godaddypwsservices.pipedrive.com 

  • 2

    Get sup approval to submit an update for a legacy makeover.

  • 3

    Go to your 3 letter GoDaddy account in WB.

    (Don't know your 3 letter? You can search in CRM to find it.)

  • 4

    Open a new ticket in WB through your 3 letter.

    (This works the same as any other account & you can only have 1 open ticket in WB at a time, if you need more than 1 open at a time please reach out to your sup)

  • 5

    Follow regular process for submitting a ticket in WB.

  • 6

    Send email to the customer through WPUpdates, not the 3 letter account, as this would be your own email attached to it.

  • 7

    Send an email to Kevin Johnston, CC your Sup to let Kevin know you have submitted a Legacy Makeover Update. You will need to include the following in the email:

    1. IRIS for 3 letter ticket
    2. Customer number for customer we are working on website for
    3. Website URL for the site we are working on

  • 8

    Please fill out the info on:

    https://docs.google.com/spreadsheets/d/1aKgtGcxC_1CqfTrzhYgB76H-xpBgtudcKmFni2a6-wI/edit#gid=93279706

Resources

PWS Pipedrive
Makeover Tracking Doc

Important Information * PLEASE READ *

IT IS VERY IMPORTANT YOU FOLLOW THE STEPS ABOVE. WB DOES NOT FILTER 3 LETTER ACCOUNTS. IT IS YOUR RESPONSIBILITY TO ENSURE TO FOLLOW THE STEPS SO THAT THE TICKET IS NOT LOST.

IF THE CUSTOMER NEVER WENT THROUGH REVISIONS IN THEIR LEGACY MAKEOVER PLEASE REACH OUT TO NIKKI GRAY OR KENT HANSEN TO COMPLETE THE REVISIONS. PLEASE VERIFY IN PIPEDRIVE THAT REVISIONS HAVE NOT BEEN COMPLETED.

**** PLEASE NOTE THAT IF A LEGACY MAKEOVER BUILD WAS NEVER STARTED THIS NEEDS TO GO TO S&R FOR A REFUND & PURCHASE A PLAN THAT WE DO OFFER ****

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