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Cache vSplash SOP

Cache should be cleared at the end of each build, revisions and MSB ticket. The builder should be clearing the cache from these 5 sections below. The site should then be checked on the builder browser to make sure all changes are reflecting after publishing the changes.

1. Beaver Builder Cache

From the dashboard navigate to Settings → Beaver Builder → Tools → Click ‘Clear Cache’ button

2. Managed WordPress Cache

From the dashboard, hover on Managed WordPress in the top admin bar and click ‘Flush Cache’. This should also clear the object cache. 

3. WP Rocket Cache

From the dashboard, hover on WP Rocket in the top admin bar. Click ‘Clear Cache’ then ‘Purge cache’

4. Clearing the browser's so it can help to clear any local cache

5. In cases where customer specifies about cache issues on their websites we will perform Cache clearing we follow below steps

If caching issues still persist, we are sending the issue to the Internal Server Team. Below are the steps they follow to clear the cache from the server side:

Cleared the file manager cache. In hosting site settings.

Cleared the database cache.

Reconfigured the WP Rocket/other cache plugin settings after deleting its cache.

If the firewall is active, we have to clear the firewall cache.

Finally, will clear the built-in GoDaddy flush cache.

Define('MWP_OBJECT_CACHE_DISABLED', true); through WP File Manager (File: config.php)

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